Mission Packages
Agile Birds Mission Packages bring the power of agile methods and frequent delivery cycles to the service industry. It combines existing service specific standardization frameworks (ITIL, COBIT, COSO, ISO, Carbone Bilan, etc.) with the modelling, automatic delivery and project management capabilities from our Agile Birds SaaS Collaboration Platform.
The catalogue of standard Agile Birds Mission Packages is expanding, but we can also help you developing new ones dedicated to your own needs and particular environments and/or constraints.
Enterprise Mapping Mission.
Before initiating any change management initiative, it is often important to get a clear and shared view on how the enterprise is organized. This mission package describes the enterprise organization units, their associated positions and missions. A description of the general operational roles can also be performed next the functional view of the organization. Different graphical representations can be used to visually share this information.
Enterprise Process Mapping Mission.
To identify and describe the business processes of a company, an organization or a government needs to position the processes in the context of the purpose of the entity studied. With our Swiss partner Clio we supplied a mission package providing you with an easy to use step-by-step approach to Enterprise Process Mapping. The deliverables combine both a graphical representation of the process (using the BPMN standards) with a textual description of its flows of activities, events, exceptions, etc.
Example of success stories: Belgacom International Carrier Service has been using this Mission Package to ensure the knowledge transfer of part of their service desk to India. An instance of the Agile Birds SaaS platform is running on their premise that allows the continuous distribution and consolidation the work between several process owners.
Benefit Realization Management (BRM) Mission.
The idea behind BRM is that an investment is only successful if the benefits that the stakeholders were hoping to get are actually realized (actually happen). Agile Birds BRM mission package manages how time and resources are invested into making changes that people want to see happen, especially in the IT environment. It starts from defining a high level Benefit Dependency Network (BDN) that connects the Business objectives and benefits (the Ends) to the realization of IT enablers (the Means) and their associated people change management tasks (the Means). The result from the Mission package is a very effective way to align people from the Management, Operation and IT.
Example of success stories: This Mission Package has delivered a clone of a new Customer Relationship Management (CRM) system in development at the Banque Parisbas Fortis (BNP Fortis). The clone has been very successfully used as a sandbox to train 8 000 BNP Fortis branch office collaborators in a simplified and very stable environment with data relevant for the training.
Rapid Prototyping for Software Requirement Specification and Training Mission.
This mission package proposes a very pragmatic approach to business and technical requirements analysis. It uses rapid prototyping to interact with the different stakeholders in a series of agile workshops during which they are asked to react to the prototype version. Instead of reasoning about a very abstract and complex future, they are put in a situation very similar to the one that will be theirs when the new software will be in production. The prototypes and their associated business, operational, non-operational and technical requirement specifications are iteratively generated from the model according to predefined templates according to the precise mission package road map. While key experts model the system, key stakeholder can interact with the model by correcting and updating the generated documents that can thereafter be re-injected into the model.
Example of success stories: This mission package is currently being used by a working group of the ETIS, the Global IT Association for Telecommunications, for evaluation the potential benefits, and required changes and costs associated with the introduction of Mobile to Mobile (M2M) technology.